HEAD OF RETAIL & HOSPITALITY

ROLE OVERVIEW

Beavertown Brewery is in search for its first Head of Retail and Hospitality to look after our main Taproom & Tempus Project Taproom, oversee our bar at the new Tottenham Hotspur Stadium and our new upcoming Taproom at BeaverWorld.

The aim of this role is to ensure all sites are running to the highest possible standard. The successful candidate will implement their own process and procedures to ensure required targets are met alongside ensuring that all required food and safety requirements are met in full.  This role will be suitable for a fully-fledged Assistant Manager in hospitality or retail looking for their next fulfilling career step up!

 

DUTIES & RESPONSIBILITIES:

Retail

  • Lead and coach the team to determine the strategic direction for the Beavertown Brewery merchandise range and ensure engagement with key stakeholders. Guaranteeing that the strategy is coordinated across all divisions, channels and customer segments
  • Support the team in building knowledge of the market, customers and competitors in order to gain competitive advantage
  • Enable and support the development of the cross-category plan for online and support the coordination of promotional and event plans to ensure effective delivery across web platforms
  • Coach and support the team in working with the product categories to embed strategic frameworks, improve commercial performance, including but not limited to sales, profit and market share
  • Help create an environment where individuals and teams are encouraged to think differently, to challenge and create solutions, land new concepts and enhance customer experiences
  • To regularly review broader clothing processes and activities, identifying and implementing improvements and sharing best practise
  • To lead, manage, inspire and motivate the team, managing their performance in line with divisional objectives
  • Ensure that the merchandise P&L is managed closely, exceeding targets for revenue, cost control and profit (operating profit & EBITDA)
  • Ensure the continued development of the online customer experience, optimising customer journeys, aiming to increase frequency, retention and new customer acquisition
  • Coordinate with Logistics and operational colleagues to continually improve efficiency and customer satisfaction
  • Champion the creation of high functioning ways of working between online and partnering functions
  • Appropriately challenge technology partners to maximise customer access to the web sites and minimise down time
  • Ensure full compliance with legal and data governance policies

 

 

Hospitality

  • Operational delivery – full responsibilities of a cluster of units and ensuring performance is maintained to the highest standard possible
  • Compliance – adhering to strict guidelines including H&S and HR
  • Finance – full P&L accountability and budget control for all Beavertown Bars
  • Team Management
  • Supporting, developing and training staff members
  • Help set up BeaverWorld visitor centre
  • Expand our Beavertown bar portfolio
  • Health and Safety – adhere to company policy, report any issues and demonstrate a proactive approach towards H&S. Ensure each site is compliant and run monthly audits

SKILLS & EXPERIENCE REQUIRED

  • Previous experience of working as a Retail General Manager or Assistant Manager for a bar/restaurant/retail store is essential
  • Lead and inspire your team
  • Develop your team and provide all training
  • Have full control of food and labour costs
  • Drive sales and maximise profits
  • Maximise all business opportunities
  • Manage and improve all controllable costs
  • Full P&L accountabilities
  • Experience of working within a similar role
  • Passionate about 5-star quality customer service
  • Exceptional attention to detail
  • Organised, proactive and self-motivated
  • Used to operating a busy event diary, and managing fluctuating team sizes
  • Innovative and creative in approach